FAQs | CreativeThreads
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FAQs

Here are a list of FAQs for you to learn more about shopping at CreativeThreads.

Returns

Where are the Stores located?

Our stores are online, you can access them from your mobile or your desktops and laptops having internet connection. Shipping is done globally through our partners, so it does not matter where you are located.

Does Creative Threads have an Indian Store?

Yes, we do. You are currently at our Indian Store we call OurFazzion Store. All items available in the OurFazzion store are in ₹ only. Our Indian store is exclusively for our Indian buyers only.

What Brands do you offer in OurFazzion Store?

CreativeThreads is an International brand of apparels being sold globally through our Premium and B&W store since 2014.

We have launched in India, with our own brand name, with our own designs, and our own products. All our products in OurFazzion Store is Made in India.

Which brands do you offer in your Premium Store?

Some of the brands offered by us are: American Apparel, B&C, Sonar, Stanley & Stella, Continental Clothing, James Nicholson, Hi5, Stedman, Bella, Gildan, Anvil, RabbitSkins, BabyBugz, Alo, Russel, Hanes, LAT, Jerzees, Next Level, Canvas, Cotton Heritage, J.America , to name a few.

What is the quality of your products?

We bring the best quality of products to you. You will not find a more satisfactory shopping experience with anyone else. We use the best printing technologies on the best quality of branded apparels in the market.

Details of the quality, fabric, exact size chart are all available for each of our products in the store. We have kept it very transparent for you to make your best choice. We delivery what we promise.

We have heard from our friends about their online shopping experience, where the online stores showed them something and delivered something else. We dislike this to our core. Here, what you will see is exactly what you will get.

What type of printing do you use on the apparels?

All products at OurFazzion store are printed with High Density fabric printing. The prints will not tear when the fabric is pulled apart. Although it is a little more expensive process than other printing techniques, we do this to make sure you enjoy our products for a longer time.

Our partners use Digital Printing technique for printing our designs on the apparels. It is the most ideal printing technique for photos and colorful designs which have gradients. Textile printing using this technique is most common throughout the industry. Although there are other techniques available, our designs use gradients and varying colors, due to which digital printing technique is the best.

How do I place an order?

First of all, we have three stores. The Premium & B&W Stores are for our International Clients and the store currency is in $. We recommend our International buyers to visit our International stores to purchase their choice of products. The items listed in our stores are links to our International Online stores. Order fulfillment for our International stores is handled by our Partners. Refer to their FAQs, Terms and Policies before placing the order.

For our Indian store, The OurFazzion store, head to the store and Browse by category or search an item of your choice. Click on the product of your choice.

Note: Refer to the Size chart and other details if provided before placing the order.

Once you have made the selection, “Add to Cart” before moving to the next item selection.

Note: For every item, you have the option to “Add to Wishlist” if you like it, but would like to purchase it later. When returning to the Store, simply go to “My Wishlist” to place an order for previously wished for items.

Detailed information about your items added to cart, added to wishlist, and orders placed is stored on the website, only if you have registered with us. All purchase details will be communicated via SMS/Email once you have placed an order

Create an account by registering or you can also proceed by entering your email id.

Note: If you register with us you will get the following benefits:

  • Speeds up the ordering process
  • Allows us to remember your Cart items
  • Allows us to remember your Wishlist
  • Allows us to keep you informed about your orders and refund through email

Carefully enter your shipping address
Enter the Discount coupon codes if applicable.
Check the final price {Shipping/Other charges}. Select one of the payment options (Prepaid, Net-Banking/Debit or Credit Card, Wallet)

Make the payment, and as soon you receive a confirmation from us by Email and/or SMS, YOUR ORDER IS PLACED!!!

You can check Order history in ‘My Account’.

Didn’t receive any communication? OR Facing Issues while placing order? OR Website hung up at the payment page? OR Order was not successful? You can always connect with us to let us know the details of your query and/or concerns by visiting our “Contact us” page.

How do I know my right size?

Once you select your product in our stores. You have the option to choose the color and size of your product. For your reference, every product has a size graph for you to know your right size. For most of products you have Size A and B mentioned in inches. These are the length and chest width of the apparel. For long sleeve t-shirts or jackets, the Size C tells you the length of the arms of the apparel.

Why do I have to Login when I checkout in the Stores?

Using the login process is mainly for your better shopping experience. The store is able to remember your orders, allowing you to track it. It is also a security procedure to ensure authentic purchase is made by authentic people. This is due to the reason that different countries have different laws for the age limit of a person who can make purchases online. Login information is safe and secured on the servers.

If you register with us you will get the following benefits:

  • Speeds up the ordering process
  • Allows us to remember your Cart items
  • Allows us to remember your Wishlist
  • Allows us to keep you informed about your orders and refund through email
  • Allows you to keep track of all your orders
  • Allows you to track your order
  • Allows you to generate Invoice
  • Allows you to Add / Modify your Wishlist
  • Allows you to save your profile details like Billing Address and Shipping address for later
  • Allows you to save your payment methods

 

How can I modify my order after having placed it?

ADD/ REMOVE A PRODUCT

Unfortunately, after you have placed an order, you won’t be able to add or remove a product to/from your order. But you can place a new order for the desired products.

CHANGE ADDRESS

Please contact our customer care team if you wish to change the delivery address for your order.

We shall accept your request if the order has not yet been shipped. However, if the order has been shipped, we shall only be able to accept change of address requests within your city.

Please note: An order shall be delivered at a single address only. We do not accept requests for delivering at multiple locations in a single order. We request you to place separate orders for separate locations.

CHANGE DELIVERY DATE

We try to deliver all your orders in the earliest time possible. However, if you want delivery at a later date, please coordinate with the courier person once he gets in touch with you.

I have placed my Order! What's next?

After you have placed the order, we will send you a CONFIRMATION email and/or SMS with delivery details. We will try to dispatch your order as soon as possible and will keep you informed.

You can also track your order through our website or app by visiting ‘My account’ section.

Note: It sometimes takes upto 48 hours for the tracking to be updated after an order is placed.

How do I know if order is placed successfully?

When your order is confirmed we will send you a message. Do check your phone for SMS and/or EMAIL. We will put through an e-mail with the details of your product. Be sure you go through that.

You can also check the order in the “My Accounts” tab.

How can I change my billing/shipping address?

You need to login into your CreativeThreads account, where you can change the address under “My Account” section.

If I cancel my order, how will I get my refund?

Your refund depends upon payment method of order placement:

  • If you have used Discount Coupon in it, the amount will be refunded in the form of a Discount Coupon within 24 working hours.
  • If you have placed a prepaid order (used credit card/debit card/netbanking for placing order), then the money will be rolled back to your card/bank account within 5-7 working days post refund initiation. Used Discount Coupon, if any, will be refunded in the form of a Discount Coupon within 24 working hours.

What are the cancellation timelines?

Order Cancellations are accepted only before your order is processed. If you receive a confirmation message saying your order has been processed and ready for dispatch or has already been dispatched, we will not be accepting any cancellation requests.

What happens to the Discount Coupons used for an unsuccessful order?

We understand how important Discount Coupons are for our shoppers. Just in case your order was not successful but Discount Voucher has been deducted from your account, we will resend it to you in Email within 2 business days. Please reach out to us in case of any discrepancy. We are happy to help you out!

Can I add an item to my order after I have placed my order?

Sorry you can’t, however, you can always place another order.

What is CreativeThreads Pricing Policy?

The selling price of products is decided by CreativeThreads alone at its sole discretion. We try our best to always offer customers the best, lowest and competitive selling price for each product listed by them on the website.

The selling price for each product will be inclusive of all applicable taxes, including value added taxes (“VAT”)/ central sales tax (“CST”), however, entry taxes and any other levies that may be required to be remitted in connection with the sale of the Products will be charged extra.

We may carry out promotions from time to time. During these promotions, we may provide discounts/ offers on the Products by lowering the Selling Price. The final selling price of the product is decided by CreativeThreads alone at its sole discretion. The maximum retail price shall always be indicated in the Product information being provided for the customers in the online store.

Note: Premium and B&W store Pricing policies are managed by our partners directly.

What payment methods do you accept?

We have various payment options to give you a comfortable and awesome shopping experience. These are –

  • Credit Card
  • Debit Card
  • Net-Banking
  • Wallet

How secured is the payment gateway?

We work with PayUMoney as our payment gateway for OurFazzion Store. They offer 128 bit encryption for all transactions and are one of the most reliable payment gateway in India today. We are also working with Paytm to add another gateway to OurFazzion store so that you can pay through your Paytm wallet as well.

We work with PayPal for our Premium and B&W stores. They are the known and one of the most reliable payment gateways in the market today. For more details you can visit their website by clicking here.

Is it safe to shop online using my Debit card or Credit Card?

We use the highest possible security measures to protect our customers’ bank details. All payments are processed through secure and trusted payment gateways. Additionally, the payment gateway encrypts all transactions using a 256 bit encryption method, which is higher than some of the banks these days.

So be assured, it is completely safe to use your bank debit/credit card on our website.

Note: We do, however, caution you not to use public computers or open wifi networks to conclude an online transactions since they are not secured and can be monitored by others using them. This is valid for any online store you do shopping at using any online payment methods. The same should have been advised to you by your banks.

What happens to my money deducted from my debit card/credit card/Net Banking for an unsuccessful order?

If your card is debited by mistake, seriously, no need to panic at all! Please just make sure the following at your end.

Please check your bank/credit card account – Has it been debited? If yes please note a failed transaction is normally rolled back within 7 business days. The time taken can vary from bank to bank and we unfortunately won’t be able to expedite this. Please check with your bank for more details.

If the transaction is successful and the money has been credited to our account we would initiate refund within 3 business days of your request.

The expected timelines are as below:

– Net-Banking – 5 business days
– Debit Card /Credit Card – 10 business days

What happens if my debit/credit card has been compromised while making a payment online?

We do not collect or store your debit/credit card information. If you suspect any such thing, then please report this to your bank immediately.

Are there any hidden charges?

The prices listed in the store for all items are final and inclusive of all taxes.  The prices you see on the product page is exactly what you pay.

Delivery charges may be extra depending on factors such as the type of item, your delivery location, delivery quantity, etc.

What should I do if my payment fails?

There are many benefits of making your payment online- convenience, safety and security. While making a payment online, you will be provided with an authorization code in confirmation, if your payment has been successful. In case, your payment is declined, we recommend that you check the accuracy of the details of your name, account details, billing address and password. Make sure that your internet connection is not disrupted, during the process.

If your account has been debited after you receive the notification of a payment failure, the normal process is that the payment is credited back to your account within 7 business days. For further clarification, you can shoot us a mail on info@creativethreadsstore.com, with your order number.

I see debit transactions in my Bank Statement from CreativeThreads but I have never shopped with CreativeThreads. What do I do?

If you see any charges on your credit/debit card for purchases made on CreativeThreadsStore.com, but you have never created an account or signed up, please check with your family members or business colleagues authorized to make purchases on your behalf.

However, if you are still unable to recognize the charge, please report the unauthorized purchase within 60 days of the transaction so that we can look into it. Please provide the following details so that we can identify the transaction quickly:

  1. First 6 digits and last 4 digits of the card number.
  2. Date of Transaction
  3. Amount of Transaction
  4. Scanned copy of the bank statement highlighting the said transactions

Why I don't see the COD option?

Cash on delivery is not offered by us right now. But maybe in future we will start offering this facility to our buyers. As soon this facility is made available, we will inform everyone through our Social Media pages. Make sure you follow us on Social Media to learn about latest launch, feature updates, website updates, promotions, sale and other goodies we offer to our customers. 

We have several other modes of payment for you to choose from.

Are there any Shipping charges?

We charge a fixed flat rate of Shipping cost for your products purchased. We do offer Promotions for Free Shipping on select items or on the value of your order. Please check our promotions before placing the order to take the benefit of our promotions.

Will I get a call before delivery is attempted?

The day we will attempt to deliver your order, we may notify you via an SMS. Additionally, our logistics partners may call you or leave you a slip, if they are unable to locate your address or no one is available during the delivery time.

I was not home when the courier person tried to deliver the order. How can I get my order now?

The field executive will make no less than 3 attempts to deliver your order at your address. If you wish the order to be delivered at a preferred time or at a later date, please coordinate the same with the field executive/ courier person, when he gets in touch with you.

P.S- If we fail to deliver your order after 3 attempts, the product(s) will return back to us and your order will automatically get cancelled.Refund, if applicable will then be initiated within 4-5 business days.

Which courier company will deliver my order? Can I choose my preferred courier company?

To assure you the best possible service, we have a team of trust-worthy courier partners, who work hard round the clock, just for you! You will be informed about the courier company via SMS once your order is dispatched. Unfortunately, presently, we do not provide the option of choosing your preferred courier company.

I had purchased two products in an order but want delivery of both the product at different addresses. Is it possible?

A particular order can only be delivered to a single address. As a suggestion, we request you to place two orders for different addresses.

The delivery time committed for my order is over now. What do I do?

We suggest you to please write to us on info@creativethreadsstore.com and we will contact you with a possible solution at the earliest. However, please not, there are sometimes reasons related to weather, holidays, etc, which is out of our control, and, that can lead to unforeseen delays in delivering your order.

Can I expect delivery on all days of the week?

You can expect delivery of your order on business days. Business days are defined as all working days from Monday to Saturday, excluding national and state holidays.

Why did I receive a partial Order?

We are sorry that you had to experience a minor glitch but please check if your order contains items with different delivery time. Items with different delivery time are shipped to you separately, so please don’t worry, your item is on its way!

The expected time and date of delivery would be dutifully communicated with you on your registered phone number and email id, unless the order is cancelled on your part.

Alternatively, in the rare circumstance, when we are unable to fulfill your order, due to unavailability of stock, your payment will be refunded at the earliest.

I am going out of town. Can you expedite my delivery?

Express delivery is what we strive for, and we always try sending the products as fast we can. However, the current logistics infrastructure in India, doesn’t give us the liberty to expedite any delivery, at this time. Still, we are working to provide you the best of experience, in terms of deliveries.

How can I track my order?

Order tracking is available only for premium shipping option in our American store, you can track your order by clicking here.

Order tracking for OurFazzion store can be done using our logistics partner website. As soon we dispatch your order, you will receive the Tracking details and link for you to check your delivery status.

I should have received my order by now but I haven't. What do I do?

We request you to check your Email and SMS for any communication regarding delivery timings from our side. We usually send a notification if there is a delay in delivery of your order.

If in case you can’t find any notification from us and the promised time is over, please write to us at info@creativethreadsstore.com and we will provide you with a solution.

Do I need to register to shop?

Using the login process is mainly for your better shopping experience. The store is able to remember your orders, allowing you to track it. It is also a security procedure to ensure authentic purchase is made by authentic people. This is due to the reason that different countries have different laws for the age limit of a person who can make purchases online. Login information is safe and secured on the servers.

If you register with us you will get the following benefits:

  • Speeds up the ordering process
  • Allows us to remember your Cart items
  • Allows us to remember your Wishlist
  • Allows us to keep you informed about your orders and refund through email

What do I do if I have forgotten my password or my password does not work?

If you have forgotten your password, we will need to reset it for you. Please Click here to reset your password.Reach out to us if you face any issues.

Do I need to type my address everytime I order?

No! You don’t need to type the address every time you place an order, and we don’t forget our customers! An address once used will be saved in My Account -> saved addresses link.  You can go to your saved addresses and modify your default Shipping (delivery) address and Billing address.You can also add more addresses using ‘Add a new address’ button. You can select any of the addresses instead of typing the shipping address while you are ordering.

By registering, will I automatically receive marketing emails from you?

No registering does not automatically subscribe you to our newsletter. If you don’t wish to receive our newsletter, and yet want to avail the benefits of being a registered user, just click on the unsubscribe link in the newsletter

Will I get notifications on new arrivals, deals and discounts?

The best way to keep yourself updated about New products and New launch is to follow us on Social Media. We are very active and make sure everyone knows upcoming products and events even before we put it in the store or on our Website. Follow us on Social media today through our links on website to be the first to know.

Do you offer discount coupons?

We have in-built discount calculator in OurFazzion store. The higher number of products you buy, the more discount you get. However, we will be offering you Discount Coupons, as per occasions for you to benefit from. We offer a lot of Store promotions through our Social Media accounts. Make sure you like us and follow us on all our social media accounts to get benefit of all our promotions.

We run promotional campaigns in alliance with our partners at our Premium and B&W stores as well. Every campaign offers a “Coupon Code” which can be used during checkout to avail available discounts for that campaign. Only one coupon code can be used per purchase. Every campaign has a start date and end date. Keep a look out on our Facebook page for campaign announcements, or visit our store regularly. People who follow our Facebook page, get notified about our campaigns automatically. Just make sure that along with “Liked”, you also see the “Following” displayed on our page when you visit it. Automatic updates are sent to your News Feed by Facebook, only when you have liked AND following the page.

Can I get Free shipping offer along with my Discount Coupon?

Unfortunately, the system will accept only one promotion at a time. You can use only one promotion at a time in your Cart.

The Discount Coupon says it is not valid?

Every Discount coupon has a limitation. Some are limited by Date, some by order quantity, some are limited by number of use. Any Discount Coupon cannot be applied if you have any “Sale” item in your Cart. Please make sure the following before contacting us:

  • The Discount Coupon has not been used before by either you or your family members or friends, if you shared it with them, or they had access to your system
  • There is no “Sale” item in your Shopping Cart
  • The Coupon validity date has not expired
  • The Cart contains only the items for which the Coupon is valid
  • The Coupon you are trying might be for our other store

If you are still facing the problems with your Valid Coupon Code, write to us through our Contact form and we will be pleased to help you out.

Where can I get new Discount Coupons?

We offer Discount Coupons through our Social Media accounts. Just Like us and Follow us on our Social media accounts and you will get to know any schemes or offers by which we are offering coupon codes to our customers.

All Schemes are have their restrictions on Time, Quantity or Order value in your Cart. So keep checking in our Social media accounts so that you do not miss any opportunity.

I got a Discount Coupon by Email, Can I give it to someone as a gift?

Yes, you can give your Discount coupons as Gifts to your family members or friends. Every coupon is designed to be used only once. So, anyone can use it, however, use it only once. If you have used a coupon, you cannot (or rather should not) Gift it to anyone, as they will be shown as “Already Used” by our system and it can get embarrassing for someone.

There are some coupons like FREE SHIPPING, that is available to be used by multiple users, multiple times, however, only once per order. Share it with as many friends you like, even after you have used it yourself.

Can I use One of your Store promotions Coupons in another Store of yours?

Sorry, our each Store has their own Promotions. One store’s promotion coupon cannot be used in another store. Make sure you use the correct Discount Coupon in the correct Store.

Can I place a bulk order for an item(s) in store?

You can place order for any number of items in the store. However, in order to avail bulk order discounts, you will have to contact us directly first. We will create a special Bulk order Discount coupon for you to use during your order. Our Store allows a maximum number limit in Shopping Cart.

If you wish to purchase more than allowed limit of maximum order in our online store, it can be done offline by contacting us only. You can contact us through our Contact Form.

 

Do you offer volume discounts?

Yes, we offer volume discounts in our Stores. Our each store has it’s own volume discount policy.

  • Our Premium Store offers volume discount on 6+ items in the Cart. It goes up to 70% discount for 500+ items in the Cart
  • Our B&W store offers bulk discounts on request
  • OurFazzion Store offers Special Bundles at discounted rates based on promotions we are running. Keep a look out on our Social media pages and website to know of such offers. We offer bulk discounts in this store only through offline sales.

If you wish to buy in large bulk quantities, you can contact us directly through our Contact Form.

How do I return a product?

In the rare case that you are unsatisfied with a product in your order, you can raise a return request with us on our website or on our mobile app.

To return a product in your order, just follow the simple steps below:

  1. Sign In.
  2. Sign in with your registered email ID or social ID (facebook or google+)
  3. Select My Account, then My Order
  4. Click on Order Details
  5. Click on Order details against the order you wish to return partially or fully.
  6. Click on Return
  7. Click Return against the product you wish to return.

Just follow the simple steps that are displayed in the dialogue box and a return request will be raised.

I was charged handling fee for my order. If I return my order, will I get back the handling charge along with my refund?

If you return an order delivered to you, handling charges will not be refunded.

Can I change the mode of refund after raising a refund request?

No, As per our policy once a type of refund mode is opted for by the customer, a request for change in refund mode will not be entertained

If I use partial Gift Voucher and then do online payment, will I still get refund in the form of partial GV and partially in my credit/debit account?

Yes, we will be refunding the Gift Vouchers in the form of Gift Vouchers. Rest of the amount will be refunded back in the account/debit card/credit card whichever mode was used to make the payment.

The Gift Vouchers however, will have the same Terms & Conditions and expiry date as per the original voucher used which is being refunded.

If I am not able to provide my bank details, how will I get my refund?

Do not worry, your money is safe with us. We will mail you a link where you can provide your bank details. Once we get the bank details, we will refund your money within next 2 to 3 business days.

Will I get complete refund against my order?

If you return/cancel an order, the paid price of the product (including the tax collected) will be refunded back to you by the seller. However convenience charges are non-refundable and hence shall not be refunded. You may refer the table below for detailed understanding.

In case of cancellation

 
   Refundable  Condition
 Handling/Convenience Charges  Yes  If the order is not shipped
 Gift Voucher/Discount  Coupon/Gift Cards  Yes Same T&C and Expiry as original

In case of Return

 Handling/COD charges  No  NA
 Gift Vouchers/Discount  Coupons/Gift cards  Yes Same T&C and Expiry as original

What is our Return/ Exchange policy?

We offer a ’7 DAYS FREE RETURN / EXCHANGE SERVICE’. The policy allows customers to raise the return/exchange request of a product within 7 days of its delivery. We do not accept partial returns so you have to raise a return request for the entire order. Our exchange service is absolutely free, however, we charge only for re-shipping the exchanged products.

NOTE:

  1. Please make sure that products are returned with the tags and the packaging intact, in an unwashed and undamaged condition. Refund/replacement shall be issued after a thorough quality check of the product(s).
  2. Please note that any product along with a free gift/ combo must be returned in its entirety.
  3. For certain marketing campaigns, special return/exchange/refund rules may apply. Information regarding this is visible on the promotion banner. For any clarification, please feel free to contact us.

How long will the return process take?

Once your return request has been placed with us, as soon we receive the products returned by you, it takes us 48 hours to QC the product received, and it everything is in place as per our return policy, in terms of condition and quality in which we received the product, we either pass your return request, or reject them.

Hereafter, once your returned product passes our QC process, the refund is initiated within 2 business days. The receipt of the payment would depend on the mode of payment as chosen by you.

I was supposed to receive my refund by now but I haven't. What do I do?

For refund to your credit/debit card, please note that the refund amount will be credited into the same card, which was used for placing the order.

For refund through NEFT (online bank transfer), please note that the refund amount will be credited into the same bank account that you had provided while placing refund request.

We update our customers through emails at every step of the returns process. If the last email update states that the refund has already been initiated, we request you to wait for the duration mentioned in the email. Please check you SPAM folder for any missing emails from our side and add us to safe sender list.

Depending on the mode of refund, the time taken for the refund to get reflected in your account can vary.

If you haven’t received any update from us or you have any concerns, please email us at info@creativethreadsstore.com

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